Here are some of our most commonly requested/provided patient information leaflets

Facilities & Access

Our premises are easily accessible by wheelchair and we have a wheelchair accessible toilet. Please inform the receptionist if you unable to climb stairs. We have an induction loop for those that are hard of hearing. Please inform us of any 'specific' communication needs that you have.

We have a baby changing workstation and can make a room available for baby feeding. 

There are no parking facilities available although there are resident and pay and display bays available locally.

In the interests of safety, prams, pushchairs, shopping trolleys and umbrellas must be left in the lobby area.

In the interests of hygiene, please do not bring food, drink or animals (except assistance dogs) onto the premises.

Personal Information

We are fully computerised. We are registered under the Data Protection Act and have robust systems in place to protect your confidentiality. Personal health information is used to monitor our screening activities. Anonymised health information is sent to the PCT to monitor quality standards and for payment verification purposes.

Please inform us of any changes to your personal details as soon as possible to keep our records up -to-date. Under the Data Protection Act you may view your records, speak to a doctor for more information and charges

Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme which is a guide to the ‘classes’ of information the practice intends to routinely make available - contact the practice administrator for details.

Complaints

We offer a practice complaints procedure to deal with complaints about the services we provide. Any of our staff will give you further information. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. Complaints should be directed at the Assistant Practice Manager.

Patient Leaflet - Complaints

Complaints Form

Compliments, comments, concerns, suggestions and feedback should be directed to the Assistant Practice Manager or the Patient Participation Group.

Equal Opportunities

The practice has a policy of non-discrimination against patients or staff with respect to age, race, sex, religion/belief, disability or sexual preference.

Zero Tolerance

We may remove from our list any patient who is physically or verbally abusive or threatening towards staff or other patients.

Please see the links below for information from the Health & Social Care Information Centre which outlines important information about extracting coded data from your records.

Care Data Extraction - Poster

Care Data Extraction - Patient Leaflet

Care Data Extraction - Patient FAQ

NW8 Mums is the friendly forum for mums living in NW8, and was set up to help bring together mums in the NW8 (and surrounding) area.

For a new mama with a newborn in tow or a toddler strapped to her leg, it can be daunting to go out and meet people. Fear not. Lots of us feel this way. I hope that NW8-mums will become a haven, a place to connect with other parents and find advice, recommendations and support. NW8-mums aim to inform you about local events, organise meetings, playdates, first-aid courses and more.

You can post things directly on the website. Look at the bottom of the pages to see where you can makes comments. There is a whole page called Have Your Say – NW8-mums’ chat forum which I hope will be a forum for you to be able to communicate directly with others. For classes and other activities for mothers and children, go to Local Knowledge incl. services & classes for mums and babies and scroll down. There is lots of information there, and I am constantly adding things as I hear of them, or experience them myself.

Want to get involved with NW8-mums? Contact us at: info@nw8-mums.com OR Phone: 07580 671 120

Visit their website: WWW.NW8-MUMS.COM